Hotels, and indeed the service industry in general, are one of the most complex businesses to run, especially so in today’s fast changing environment. It is common to be deceived into thinking it’s just a question of opening your hotel, putting the lights on and the customers will come flocking to the door. Today’s clients are more discerning than ever, becoming more aware of what to expect and as such, standards of product as well as guest care, have to be at the highest standard of delivery. Moreover, achieving these high standards is one thing while maintaining it is quite another… That’s Patterson Dove
Management of hotels means you have to be a wine connoisseur one minute, lift engineer the next, accountant, yield manager, food critique next – this list is endless. Having the knowledge and ability to do this comes down to decades of experience, gained through firsthand experience of training in multiple departments. The emphasis is also on people management. With the hospitality industry having always been and always will be labour intensive, managing the team is the key to the success of the business. Well trained highly motivated personnel will do an outstanding job, enhancing the customer experience, with a direct reflection on increased sales and profitability… That’s Patterson Dove.